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slideDown{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.details-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:1rem;margin-bottom:1.5rem}.detail-item{display:flex;flex-direction:column;gap:.25rem}.detail-full{display:flex;flex-direction:column;gap:.5rem;padding:1rem;background:var(--bg-tertiary);border-radius:.5rem;margin-bottom:1rem}.detail-label{font-size:.75rem;color:var(--text-secondary);text-transform:uppercase;font-weight:600;letter-spacing:.05em}.detail-value{font-size:.8125rem;color:var(--text-primary);font-weight:500}.detail-actions{display:flex;gap:1rem;flex-wrap:wrap}.loading-state,.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4rem 2rem;gap:1rem}.empty-state svg{color:var(--success);opacity:.5}.empty-state p{color:var(--text-secondary);font-size:1rem}@media (max-width: 1024px){.claims-table-detailed{display:block;overflow-x:auto}.filters-grid{grid-template-columns:1fr}.claims-summary-bar{flex-direction:column}}@media (max-width: 768px){.claims-page{padding:1rem;overflow-x:hidden}.claims-page-header h1{font-size:1.5rem}.details-grid{grid-template-columns:1fr}.tabs-container{border-bottom:none!important}.tabs-container>div{flex-wrap:wrap;gap:.4rem}.tabs-container .tab-button{flex:1 1 auto;white-space:nowrap;padding:.55rem .7rem!important;font-size:.8rem!important;border-radius:8px!important;text-align:center}.claims-filters-toggle{display:flex;align-items:center;justify-content:center;gap:.5rem;width:100%;min-height:44px;margin-bottom:1rem;padding:.7rem;background:var(--bg-secondary);border:1px solid var(--border);border-radius:10px;color:var(--text-primary);font-size:.9rem;font-weight:600;cursor:pointer}.claims-mobile-collapsible{display:none}.claims-mobile-collapsible.mobile-open{display:block}.filters-grid{grid-template-columns:1fr;gap:1rem}.filter-group{min-width:0}.filter-group select,.filter-group input[type=date]{width:100%;min-width:0;max-width:100%;box-sizing:border-box}.claims-table-detailed{display:block;overflow-x:visible;border:none;background:transparent}.claims-table-detailed thead{display:none}.claims-table-detailed tbody,.claims-table-detailed tr.claim-row,.claims-table-detailed td{display:block;width:100%}.claims-table-detailed tr.claim-row{background:var(--bg-secondary);border:1px solid var(--border-color, #334155);border-radius:12px;padding:.85rem .9rem;margin-bottom:.75rem}.claims-table-detailed td{display:flex;align-items:center;justify-content:space-between;gap:.75rem;text-align:right;padding:.3rem 0;border:none;min-height:32px}.claims-table-detailed td[data-label]:before{content:attr(data-label);color:var(--text-secondary);font-weight:600;font-size:.78rem;text-align:left;flex:0 0 auto}.claims-table-detailed td.actions-cell{justify-content:stretch;padding-top:.6rem;margin-top:.4rem;border-top:1px solid var(--border-color, #334155)}.claims-table-detailed td.actions-cell>div{width:100%;justify-content:flex-start!important;flex-wrap:wrap}.claims-table-detailed td.claim-id{font-weight:700;font-size:1rem}.claims-table-detailed td.claim-id .urgency-badge{font-size:1rem}}.claims-reasons-bar{background:var(--bg-secondary);border-radius:1rem;padding:1.5rem;margin-bottom:1.5rem;border:1px solid var(--border-color)}.claims-reasons-bar h3{font-size:1.125rem;font-weight:600;margin-bottom:1rem;color:var(--text-primary)}.reasons-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:1rem}.reason-card{background:var(--bg-primary);border:2px solid var(--border-color);border-radius:.75rem;padding:1rem;display:flex;flex-direction:column;gap:.5rem;cursor:pointer;transition:all .2s}.reason-card:hover{border-color:var(--primary);transform:translateY(-2px);box-shadow:0 4px 12px #3b82f61a}.reason-card.active{border-color:var(--primary);background:#3b82f60d}.reason-count{font-size:2rem;font-weight:700;color:var(--primary)}.reason-label{font-size:.75rem;color:var(--text-secondary);line-height:1.4}.urgency-badge{font-size:1.2rem;animation:pulse 2s ease-in-out infinite}.urgency-badge.critical{animation:pulse-critical 1s ease-in-out infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.6}}@keyframes pulse-critical{0%,to{opacity:1;transform:scale(1)}50%{opacity:.7;transform:scale(1.1)}}.claim-row.urgency-critical{border-left:4px solid #ef4444;background:#ef44440d}.claim-row.urgency-warning{border-left:4px solid #f59e0b;background:#f59e0b0d}.claim-row.urgency-critical:hover{background:#ef44441a}.claim-row.urgency-warning:hover{background:#f59e0b1a}.status-card-active .reason-count,.status-card-active .reason-label{color:#fff!important}.status-card-novo.status-card-active{background-color:#3b82f6!important}.status-card-em-analise.status-card-active{background-color:#f59e0b!important}.status-card-finalizado.status-card-active{background-color:#16a34a!important}
